Shipping Policy

 

At ABBEYA, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how orders placed through our online store are processed and delivered.

1. Shipping Destinations

We currently offer delivery within the United Kingdom. Delivery availability will be confirmed at checkout.

2. Order Processing

Orders are generally processed within 1–2 business days, excluding weekends and UK public holidays.

Processing times are estimates and may vary depending on product availability and supplier fulfilment times.

3. Delivery Times

Standard UK delivery is estimated to take 3–5 business days after dispatch.

Delivery times are estimates only and are not guaranteed. Delays may occur due to courier services, public holidays, high order volumes, supplier processing or circumstances beyond our control.

4. Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

We offer free UK delivery on orders over £50, where the offer is displayed and applicable at checkout.

5. Order Tracking

Where tracking information is available, it will be provided by email after your order has been dispatched.

Please allow time for tracking information to become active with the delivery carrier.

6. Delivery Issues

Please ensure that your delivery address and contact details are accurate when placing your order.

If your order has not arrived within the estimated delivery period, please contact us at orders@abbeya.co.uk with your order number so we can assist you.

7. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us at info@abbeya.co.uk as soon as possible, including your order number and photographs where appropriate.

We will review the issue and explain the next steps.

8. Cancellations and Returns

For information about cancellations, returns and refunds, please refer to our Refund and Returns Policy.

Nothing in this policy affects your statutory rights under UK consumer law.

9. Contact Us

For shipping enquiries, please contact:

ABBEYA
Email: info@abbeya.co.uk
United Kingdom